Frequently asked questions

Destination Charge is a managed overnight EV charging system for places where cars are already parked for long periods, such as motels, holiday accommodation, apartments, workplaces, and car parks.

No. Scan the QR code on the outlet and activate charging from your phone browser.

You need a portable EV charger suitable for the outlet provided at the site. A Type 2 public charging cable alone may not be enough for a Destination Charge outlet.

Check the outlet label, QR code, site photo, outlet name, address, status, and price shown on your phone before you start the session.

No. Destination Charge is designed for low, steady overnight charging while your vehicle is parked for several hours.

A 15A outlet can provide up to about 3.45 kW where the vehicle, portable charger, and site setup support it. Some vehicles, cables, or sites may charge closer to 2 kW. Actual speed depends on the vehicle, cable, outlet, and site configuration.

Yes. Destination Charge is intended for overnight stays and long parking sessions, so you can plug in while you sleep and leave with more range.

Destination Charge is designed for long parking sessions. The small connection fee continues while the outlet is reserved for your vehicle, including periods where the car slows or stops drawing power near the end of the session.

Use appropriate EV charging equipment directly as instructed on site. Do not improvise with extension leads.

Use the stop or session controls shown on your phone. Your vehicle may also stop drawing power when it reaches its charging limit.

Check that you selected the right outlet, have mobile reception, and followed the activation steps. If the QR code does not open, use activation search. If the issue continues, contact Destination Charge support or the site manager.

Use the activation page or QR code information to check the outlet status. If no outlet is available, contact support or the site manager.

Use the outlet only as directed on site. Do not use any outlet or cable that appears damaged, hot, loose, wet inside, or unsafe. Contact support or the site manager if something looks wrong.

Most EVs reduce or stop power draw when they reach the selected charge limit. The small connection fee still applies while the outlet remains reserved for your vehicle, and the session details are shown before you start.

The energy rate is $0.80 per kWh and the connection fee is $0.10 per hour. Example only: a 12 hour session averaging 3 kW delivers about 36 kWh, with a $28.80 energy component, a $1.20 connection component, and a $30.00 total. The activation page shows the actual price before you start.

Payment timing is shown during activation. Review the session terms and pricing before starting the outlet.

Energy is measured in kWh and power is measured in kW. A 12 hour session at 3 kW delivers about 36 kWh, so the energy component at $0.80 per kWh is $28.80. The connection component is 12 hours at $0.10 per hour, or $1.20.

The connection fee is a small bay reservation fee. It reflects the time the managed outlet is allocated to your vehicle and helps keep overnight access fair; it is not a penalty for sleeping while your car charges.

Destination Charge is a different use case from public fast charging: it uses the hours you are already parked instead of asking you to make a charging stop. Compare the price shown before activation with your other charging options for the trip.

The system is designed to minimise staff work. Guests self activate, usage is tracked, and Destination Charge supports the charging process. Staff can usually direct guests to the QR code or support contact instead of calculating power or taking charging payments.

Destination Charge tracks guest charging usage and reimburses hosts for electricity used by guest charging sessions.

Installations are completed by a licensed electrician after site suitability, cable route, switchboard access, and outlet location are assessed.

No. Destination Charge is designed for low, steady overnight charging where vehicles are already parked for hours. It is a different use case from public rapid charging.

Yes. Many suitable sites can start with one or two outlets, then consider more if guest demand grows and the site remains electrically and operationally suitable.

The guest message is simple: bring a suitable portable EV charger, use the labelled Destination Charge outlet, scan the QR code, review the price, and charge while parked.

Destination Charge supports the guest charging process, while site staff can direct guests to the outlet QR code or support contact.

Suitable public sites can promote EV charging on their website, guest messages, booking listings, and charging maps or directories where appropriate.

Motels, holiday parks, cabins, hotels, apartments, workplaces, and long-stay car parks can be suitable when parking layout, electrical access, guest access, and installation routes work well.

It looks at parking layout, likely demand, guest access, cable routes, switchboard access, outlet placement, and whether starting with a small number of outlets makes sense.

No. It is a managed metered outlet designed for control, monitoring, QR activation, and EV charging usage tracking. A standard general-purpose AC outlet is not a managed EV charging system.

Destination Charge installations are designed with circuit protection suitable for EV charging, based on electrician assessment and site requirements. Installation is completed by a licensed electrician and final design depends on the site.

Yes. The outlet is specifically built for outside use. Final placement still depends on site layout, weather exposure, mounting, cable route, and electrician requirements.

Yes. Multiple outlets can be installed where electrical infrastructure and site layout allow. Many sites can start small, then add more if demand grows and the site remains suitable.

Destination Charge uses low, sustained overnight charging at existing parking locations, reducing unnecessary charging detours and avoiding large high-power hardware where overnight charging is enough.

With just two overnight charges per week, one Destination Charge outlet can prevent around 2.3 tonnes of CO2 emissions per year. Actual impact depends on vehicle type, electricity source, driver behaviour, and session usage.