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Try activation search and check mobile reception.
Support
Charging support
If you are at an outlet now, include the site name, outlet label, and what happened on your phone so support can understand the session context.
Before contacting support
Outlet will not activate
Confirm the site name, outlet label, and outlet status on the activation page.
Cable or charger question
Destination Charge usually requires your suitable portable EV charger.
Support form
Include the site name, outlet label, and what happened on your phone.